One of the most frequently asked questions by Fiverr sellers is, “Why does my Success Score drop?” Understanding the reasons behind this decline is crucial for maintaining a strong presence on the platform. There are several factors that can contribute to a drop in your Fiverr Success Score:
1. Negative Private Feedback
Even when public reviews appear positive, negative private feedback from clients can significantly impact your Success Score. This is often a hidden factor, as sellers do not have direct access to private reviews. Fiverr uses these private ratings to gauge the overall satisfaction of a buyer, and unfavorable feedback here can cause your score to drop unexpectedly(Fiverr Community).
2. Order Cancellations
Cancellations are a common reason for a drop in Success Score. Whether initiated by the buyer or the seller, cancellations are viewed negatively by Fiverr’s system. Sellers have reported that even a single cancellation, particularly those initiated by the seller, can have a disproportionate impact on their Success Score(Fiverr Community).
3. Late Deliveries
Delivering orders late is another significant factor that can lead to a drop in Success Score. Fiverr highly values punctuality, and even one or two late deliveries can tarnish your score. This is particularly challenging for sellers dealing with unexpected delays, such as technical issues or last-minute client requests(Fiverr Community).
4. Algorithm Adjustments
Fiverr periodically updates its algorithms to improve the platform’s performance and accuracy. These updates can sometimes lead to sudden changes in your Success Score, even if your performance has been consistent. Sellers have often found these algorithm changes to be confusing, as they can cause unexpected drops in their scores(Fiverr Community).
5. Order Extensions
Requesting an extension on delivery times, even with the client’s agreement, can sometimes be penalized by Fiverr’s system. This can be particularly frustrating as sellers try to balance quality and deadlines, but find that extensions negatively impact their Success Score(Fiverr Community).
Understanding these factors is the first step toward addressing any issues with your Fiverr Success Score. By proactively managing these aspects, you can work to maintain and improve your score, ensuring continued success on the platform.
